RETURNS/EXCHANGES
Returns & Exchanges
We want you to love your purchase! If you're not completely satisfied, we offer store credit or exchanges within 10 days of delivery, purchase or pick-up, under the following conditions:
- Items must be unused, undamaged, and in original packaging.
- Items must not be custom, personalized, altered, or sized.
- The return must be within 10 days of delivery, purchase or pick up.
Once we receive your return, we’ll inspect it and notify you of the status. If eligible, you'll receive store credit, minus a 10% restocking fee.
Please note: We currently do not issue refunds.
Incorrect Address or Lost Packages
- If you notice an address mistake after placing your order, email us immediately so we can correct it before shipping. Once shipped, we’re not responsible for lost packages due to incorrect addresses.
- If a package is returned to us, we’ll reship it for an additional fee of $11.99.
- For packages, please contact USPS. If they can’t help and there’s no proof of delivery, email us and we’ll file a Lost Mail Claim. If approved, you’ll receive a refund to your original payment method.
Exclusions
The following items are not eligible for return or exchange:
- Custom Items
- Body Jewelry
- Rings
- Earrings
- Gift cards
We also don’t accept items that are damaged, missing parts, or returned after 10 days. Returns incur a 10% restocking fee to cover refurbishing and market fluctuations. Shipping fees are non-refundable.
Repairs
We offer repairs for all items. Fees may vary. If you're unsatisfied with your purchase, please email us at customerservice@pattyqsjewelry.com and we’ll work with you to find a solution.
Return Shipping
You’re responsible for return shipping costs. We recommend using a trackable, insured shipping service. We’re not responsible for lost or tampered with returns.