Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Patty Q's Jewelry. Throughout the site, the terms “we”, “us” and “our” refer to Patty Q's Jewelry. Patty Q's Jewelry offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Patty Q's Jewelry, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Patty Q's Jewelry and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 608 S Hill St Los Angeles California US 90014.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at pattyqsjewelry@gmail.com.
Conditions of Sale
- General provisions
1.1. These general conditions of sale (hereinafter, “General Conditions”) apply to all sales of Patty Q’s Jewelry Inc. products (hereinafter, “Products” or “Product”) carried out through the https://pattyqsjewelry.com/ website (hereinafter, “Website”).
1.2. Selling of Products -regulated under these General Conditions- is only available to consumers over the age of eighteen (18) years (or the age of majority of the individual's relevant country) (hereinafter, “Clients” or “Client”) being natural persons that obtain Products for personal, family, or household purposes. Client is prohibited from purchasing any Product from the Website for purposes of resale by you or any other person, and Patty Q’s Jewelry Inc. expressly disclaims any warranty or claim for damages, consequential or otherwise, resulting from Client's intent or attempt to resell any Product purchased from the Website.
1.3. The language of any contract of sale through this Website shall be English.
1.4. Clients are required to carefully read these General Conditions, which are available on the Website to enable Clients to acknowledge, store and reproduce them. Contracts of sale executed with the Clients will be archived by Gucci for the retention period required by applicable law.
- Identification of the vendor
2.1. The vendor is Patty Q’s Jewelry Inc., with a registered office at 608 S Hill, P202, Los Angeles, CA 90014 (“Patty Q’s Jewelry”).
- Information on Products and Their Availability
3.1. The Website provides information on Products, including their relevant Product codes and prices. Gucci reserves the right to make adjustments to the pricing, descriptions, or features of Products for various reasons, such as changing market conditions, Product discontinuation, material unavailability, changes to manufacturing processes, and errors in advertisements.
3.2. The Products available on the Website represent a selection of items normally found in store; however, Patty Q’s Jewelry does not warrant the availability of the Products in the physical store that are also available on the Website. While the photographs and images of Products displayed on the Website and Services (as defined in the Website Terms of Use) aim to portray them as accurately as possible, the accuracy of colors may be affected by the settings and specifications of the Client's viewing device or display. Due to the handmade nature and customization of our items, there may be slight variations or differences in certain details from the photographs displayed on our website. While we make every effort to portray the products as accurately as possible in the photographs, these variations are inherent in the manufacturing process and contribute to the uniqueness and charm of each item. The information provided on the Website and/or Services should not be the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.
3.3. Patty Q’s Jewelry reserves the right to limit the quantities and/or types of Products available on the Website at any time. The style, models, and colors of the Products described on the Website may be subject to change without notice. During the purchase process, if the ordered Product is unavailable, the Client will receive a response informing them that the order cannot be processed.
3.4. Patty Q’s Jewelry shall not be held liable for errors that occur due to a failure of the Client's connection to the Website.
- Price
4.1. The prices of the Products listed on the Website are denoted in U.S. Dollars and do not include applicable taxes or surcharges. Patty Q’s Jewelry is required to charge state, local, and county taxes on online transactions as per applicable laws. Please note that the on-screen transaction total reflects an estimated tax amount. The actual sales tax will be calculated and applied when your order is shipped, and it may vary from the estimated tax. If you place an online order in-store using cash as the payment method, sales tax will be charged at the time of purchase based on the shipping address. Additionally, delivery costs will be added to the price of the Products.
4.2. Patty Q’s Jewelry takes regular measures to ensure that the prices displayed on the Website for the Products are accurate; however, errors may occur. If a Product is listed at an incorrect price, Patty Q’s Jewelry reserves the right to refuse or cancel orders for that Product prior to delivery, regardless of whether the order has been confirmed or payment has been made. In such cases, Patty Q’s Jewelry will provide the Client with the option to purchase the Product at the correct price.
- Execution of the Contract
5.1. The essential characteristics and prices of each Product are displayed on the Website. The information provided on the Website does not constitute an invitation to treat by Patty Q's Jewelry.
5.2. Prior to submitting an order through the Website, the Client must carefully read all the instructions provided during the purchase process, including information regarding delivery charges, the return policy, and the privacy policy statement, in addition to these General Conditions.
5.3. To purchase a Product, the Client must: (i) add the selected Product to the "Shopping Bag" by clicking the appropriate button, (ii) complete the order proposal, (iii) choose the payment method, (iv) accept the General Conditions, and (v) send the order proposal to Patty Q's Jewelry through the Website.
5.4. Sending the order constitutes a binding offer by the Client to purchase the selected Product, subject to these General Conditions (excluding the return policy outlined in Section 10). By sending the order proposal, the Client commits to paying the price of the ordered Product(s) if the order is accepted and confirmed by Patty Q's Jewelry.
5.5. Any errors or changes in the data entered by the Client in the order proposal can be corrected by the Client using the process described on the Website before submitting the order proposal (e.g., modifying the quantity of Products by adding or removing items from the "Shopping Bag").
5.6. In compliance with the Privacy Policy statement, the order proposal and the Client's data related to the order may be retained by Patty Q's Jewelry for the period required by applicable laws. Based on Patty Q's Jewelry's legitimate interest, personal data provided by the Client as a Guest for making a purchase may be used to classify Guest profiles, including purchase amount, frequency, number and type of products purchased, country of billing and shipping, and returns made.
5.7. Patty Q's Jewelry reserves the right to refuse an order proposal at its sole discretion before accepting and confirming the order. This includes circumstances such as: (i) unavailability of Products (excluding the provision under Sections 3.3 and 5.9); (ii) suspected fraudulent or illegal activities, including purchases for resale or commercial purposes; or (iii) the Client's failure to fulfill obligations under a previous contract with Patty Q's Jewelry.
5.8. The contract between Patty Q's Jewelry and the Client is formed when the Client receives the acceptance and confirmation of the order proposal from Patty Q's Jewelry via email ("Order Confirmation").
5.9. If one or more of the ordered Products are unavailable, the Client will receive an email notifying them of the unavailability. In such cases, the order proposal will be canceled or partially accepted for the available Products only. If the order is partially accepted, the Client will be charged only for the price of the available Products.
5.10. The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and payment methods, information on delivery charges, details about exercising the right of withdrawal (including the return policy), the address for submitting complaints, information on support services, and the applicable commercial terms. Title to the Products and the risk of loss or damage during shipment pass from Patty Q's Jewelry to the Client upon delivery to the destination specified by the Client (F.O.B. Destination, freight prepaid and added).
- Method of Payment
6.1. Payment for the Products, including the applicable taxes, fees, and delivery charges, must be made by the Client using a credit card, Klarna, Shop Pay, cash (for in-store purchases on Patty Q's Jewelry website only), or other acceptable methods as deemed appropriate by Patty Q's Jewelry.
6.2. Patty Q's Jewelry currently accepts the following payment methods:
Visa
MasterCard
American Express
JCB
Discover
Klarna
Shop Pay
Cash (for in-store Patty Q's Jewelry website purchases only)
6.3. The Client's selected form of payment will be charged for the transaction only after the following conditions have been met:
(i) Verification of the payment method.
(ii) Receipt of authorization to charge the payment method from the issuer or processor.
(iii) Confirmation of Product availability by Patty Q's Jewelry.
(iv) Readiness to ship the order, unless the order includes Custom Product(s) designed or customized to the Client's specifications. In such cases, the transaction for such Product(s) will be charged after completing steps (i) - (ii) above or when the order is placed in store using cash as the payment type. Section 6.7 below will apply in the latter case.
Orders for items available for immediate purchase cannot be canceled or modified once they have been placed. If you wish to return your item, please refer to our returns and exchange section. Pre-orders and back-orders that have not yet shipped can be canceled by contacting us. Custom Order and personalized items, cannot be canceled or modified. These items are considered final sale and cannot be returned.
6.4. If, for any reason, it is impossible to charge the amount due from the Client prior to accepting and confirming the order, the contract will not be executed, and the order will be canceled.
6.5. The use of Klarna as a payment method is subject to a credit check and approval and may be ineligible for certain product categories. A down payment may be required. Payment options may vary based on your purchase. For more information, please visit https://www.klarna.com/us/customer-service/.
6.6. Orders placed in-store using cash as the payment type must be paid in full at the time of ordering.
- Transport and Delivery
7.1. Patty Q's Jewelry will deliver the Products to the address specified by the Client in the order proposal. In certain circumstances and at Patty Q's Jewelry's sole discretion, a signature from the Client or a nominated adult representative may be required upon delivery. Please note that purchases cannot be shipped to P.O. boxes, APO/FPO addresses, or addresses outside the continental United States, Alaska, Hawaii. Additionally, Patty Q's Jewelry cannot be held responsible for unforeseen delivery delays beyond its control.
7.2. For each order, Patty Q's Jewelry will issue an invoice to the Client by email or mail, in accordance with applicable laws and regulations. The invoice will be based on the information provided by the Client at the time of the order. Once the invoice has been issued, no alterations can be made to it.
7.3. Unless otherwise specified by Patty Q's Jewelry, the Client shall bear the delivery charges, which will be indicated separately on the order form and invoice.
7.4. All orders are processed from Monday to Friday, excluding Saturdays, Sundays, and holidays. To estimate the total delivery time for a purchase, please allow up to four business days from the order date for order processing and shipment, unless Product is Custom, please allow up to two weeks, in addition to the time required by the Client's preferred shipping method.
7.5. The purchased Product(s) will be delivered by a carrier selected by Patty Q's Jewelry, referred to as the "Carrier." Ground deliveries are made from Tuesday to Saturday, excluding Sundays and holidays.
7.6. Unless otherwise specified in the Order Confirmation, the purchased Product(s) from Patty Q's Jewelry will be delivered within 30 (thirty) days from the date of the Order Confirmation, except in the case of a force majeure event or unforeseeable circumstance. If the delivery has not occurred within the specified timeframe, the Client (by sending an email to pattyqsjewelry@gmail.com) shall provide Patty Q's Jewelry with an additional ten (10) days to deliver the Product. However, if Patty Q's Jewelry fails to comply with the specified timeframe after receiving the notice, the Client's remedies shall be limited to terminating the contract and receiving a refund of the payment made.
7.7. Upon delivery of the Products by the Carrier, the Client (or a nominated adult representative) is required to verify the following:
(i) The number of items being delivered matches the quantity indicated in the shipping confirmation email.
(ii) The packaging and its seals are intact, undamaged, not wet, or altered in any way.
Any damages to the packaging and/or the Product, or any discrepancies in the number of items or documentation, must be immediately documented in writing on the Carrier's delivery receipt. Unless permitted by applicable laws, once the Client has signed the Carrier's delivery receipt without raising any objections, the Client may not make any further objections regarding the external characteristics of the delivered parcel.
- Shipping and delivery confirmation
8.1. Patty Q’s Jewelry shall send to the Client a Shipping Confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered.
- Wrapping or packaging
9.1. Products purchased from the Website are delivered with the same Patty Q’s Jewelry standard packaging as provided in Patty Q’s Jewelry store.
- Personalized and Made-to-Order Products
10.1. To the maximum extent permissible by applicable law and in accordance with applicable laws in the United States governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the Client’s initials engraved on the Product, or Custom products such as, for example, certain items and other products designed or customized to the Client’s specifications. The Client is advised that images, photographs and samples of the engraving on personalized Products and other customized elements may differ from the appearance of the actual Product.
- Exchanges
11.1. If for any reason you are not completely satisfied with your purchase, our return policy can be granted of store-credit/exchange within 10 days after the delivery or pick up date under the following circumstances:
To be eligible for store-credit/exchange, your item(s) must be untampered with, altered or damaged and in the same condition that you received it. It must also be in the original packaging.
Once we receive your item, we will fully inspect and notify you on the status of your refund.
If the refund is eligible, client will receive store credit in-store or online which does NOT include shipping costs.
You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.
Exclusions to Refund/Exchange:
Body Chains
Custom Items
Earrings
Gift Cards
Rings
Toe Rings
Items specified as final sale
- Warranty
12.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS SOLD THROUGH THE WEBSITE ARE SOLD "AS IS" WITH NO WARRANTIES. Client acknowledges that no employee of Patty Q's Jewelry or its affiliates is authorized to make any representation or warranty on behalf of Patty Q's Jewelry or any of its affiliates that is not stated in these Conditions. Patty Q's Jewelry also makes no warranties to the Client regarding the applicability of all laws and regulations affecting, including but not limited to the manufacture, performance, sale, packaging, and labeling of the Products within the Client's territory.
- Limitation of Liability
13.1 We do not guarantee, represent or warrant that Client’s use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. Client agrees that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to Client. Client expressly agrees that use of, or inability to use, the service is at their sole risk. The service and all products and services delivered to Client through the service are (except as expressly stated by us) provided 'as is' and 'as available' for their use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Patty Q's Jewelry, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
- Contacts
14.1. For further information and assistance with the Website or on the methods of purchase online, the Client may contact Patty Q’s by mail, telephone or email, as set forth below:
Patty Q’s Jewelry
608 S Hill
P202
Los Angeles, CA 90014
pattyqsjewelry@gmail.com
Phone no. 213.624.1122