TikTok Conditions of Sale

TikTok Order Policy

This policy applies exclusively to purchases made through TikTok Shop and TikTok LIVE.

TikTok Auction Orders

All TikTok auction purchases are final sale, with no exceptions. By placing a bid or completing an auction purchase, the customer acknowledges and agrees that the order is not eligible for return, exchange, cancellation, refund, or store credit under any circumstances.

TikTok Shop Orders

Non-auction TikTok Shop purchases may be eligible for return only if the item has not been sized, altered, engraved, personalized, customized, worn, used, or damaged and is returned in its original condition.

Any item that has been sized, altered, customized, personalized, worn, used, damaged, or otherwise modified from its original condition is final sale and is not eligible for return.

Pricing & Order Information

All prices displayed and confirmed at the time of purchase are considered accepted by the customer upon completion of the order. Once a purchase has been finalized, we are unable to modify the order price or customer information, including the name, shipping address, or other information submitted with the order.

Customers are responsible for reviewing and confirming that all order and shipping information is complete and accurate before finalizing their purchase.

Shipping & Delivery

Due to the value of our merchandise, all orders are shipped with signature confirmation required.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for packages that are lost, delayed, returned, or otherwise undeliverable due to an incorrect, incomplete, or insufficient address provided by the customer.

Once an order has been transferred to the shipping carrier, delivery and tracking are handled by the carrier. Customers should contact USPS directly for the most current tracking, delivery, or attempted-delivery information regarding their shipment.

By completing a purchase through TikTok Shop or participating in a TikTok auction, the customer acknowledges, accepts, and agrees to these terms.